POSITION TITLE: ACH Director
DEPARTMENT: Electronic Payments
REPORTS TO: VP, Electronic Payments
SUPERVISES: Yes
CLASSIFICATION: Exempt
DATE REVISED: February 2025
SUMMARY:
The ACH Director is an Accredited ACH Professional responsible for leading the activities for the ACH department including guiding operations and training internally and externally. Provide assistance in product development, implementation and maintenance management of methods and systems for the ACH department. Ensures procedures are followed and meet the operation parameters established by NACHA, NCUA and/or Board of Directors. Responsible for adhering to all ACH/BSA/AML/OFAC rules, regulations, policies and procedures. Provide backup to the Electronic Payments Director (SDP & RDC).
ESSENTIAL DUTIES AND RESPONSIBILITIES: (including the following and others as assigned)
- Guide the daily operations of the ACH department.
- Develop and maintain effective procedures and internal controls.
- Assist the VP, Electronic Payments in providing necessary training for ACH Specialist.
- Assist with the development and implementation of ACH services and products for members, and periodical review of existing ACH services and products.
- Build, mentor, and manage a high-performing team of payment operations professionals. Provide training and development opportunities to enhance skills and foster career growth.
- Identify opportunities for process automation and efficiency improvements, working closely with IT, finance, and compliance teams to streamline workflows and reduce operational risks.
- Monitor, analyze, and report on key performance indicators (KPIs) for ACH payment operations. Provide insights to senior leadership on trends, issues, and opportunities to improve service quality and operational efficiency.
- Stay up to date with emerging trends, technologies, and best practices in ACH payments and the broader payments landscape. Evaluate and implement new payment solutions to meet business needs and enhance member experience.
- Engage with NACHA and regional association conventions and continued education seminars to foster growth and gain exposure among industry peers.
- Provide compliance assistance to members, ensuring their adherence to ACH industry regulations and conduct internal annual audits and risk assessments for effective risk mitigation.
- Act as the assessment Process Owner for Internal CACU Audits and External NACHA Audits for the ACH Department. Provide oversight for NCUA Exams as required for the ACH Department.
- Promote operational improvements and market expansion.
- Provide oversight for routine testing of the Disaster Recovery Plan, assisting with appropriate cross-training when applicable to ACH products and services.
- Provide friendly, professional and accurate service and support both internal and external.
- Provide quality member service, support and establish/maintain credit union relationships.
- Assist the VP, Electronic Payments in ensuring operational and strategic goals are met.
- Act as the Assessment Process Owner for Enterprise Risk Management:
- Maintain the ACH Risk and Control Self-Assessments.
- Identify and track Key Risk Indicators on a quarterly basis.
- Coordinate risk identification and control enhancement activities with the VP, Electronic Payments.
- Perform other duties as assigned.
QUALIFICATIONS:
- AAP Certification
- Bachelor’s Degree in Accounting, Finance, Business or related field
- Five years of management experience in Accounting, Finance or related field
- Ten years of operation experience in Electronic Payments
- Accurate data entry skills required
- Excellent 10 key skills
- Critical thinking skills
- Working knowledge of Microsoft products
- Excellent communications skills both verbal and written
- Ability to proof, input and balance account information
DEPARTMENT AND/OR JOB SPECIFIC COMPLIANCE REQUIREMENTS:
- Adhere to Corporate, departmental and governmental policies and regulations, laws and policies.
- Ensure staff is in compliance with all regulations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- This position is performed in an office setting.
- The work environment and physical demands of this position are representative of similar jobs in comparable companies.